How Can We Help?
Have a question about your order, celebration link retrieval, or checkout? We are committed to making sure your celebration goes smoothly.
Order Assistance & Link Retrieval
Every published celebration is backed by an automated verification system. If you recently purchased a moment, keep your Order ID and payment receipt reference handy.
Tip for faster resolution: Keep your Razorpay payment receipt ID or Order ID from your confirmation screen. All published links remain live for 365 days.
Common Support Inquiries
I lost my celebration link after checkout
Your celebration link is tied to your completed transaction. If you closed your browser window immediately after payment, check your Razorpay SMS/email receipt for the transaction timestamp and reference.
My payment went through but the link didn't load
Our system verifies payments cryptographically via Razorpay webhooks. As soon as the webhook arrives (typically within seconds), your celebration experience is published and activated.
Refund and cancellation inquiries
Please review our Refund Policy for details on eligibility for digital celebration experiences.
Operating Information
Platform: Coceleb (Independent Digital Celebration Platform)
Operating Region: Gujarat, India
Official Website: https://www.coceleb.com