Refund & Cancellation Policy

1. Nature of Digital Goods

Coceleb provides personalized, digital-only celebration experiences. When you complete checkout, our servers immediately process your submitted memories, compress and store your uploaded photos, and generate an active, unguessable public celebration link (coceleb.com/e/:slug).

Because this product is delivered instantaneously upon successful payment verification, traditional physical-good return periods do not apply once a celebration has been published and delivered.

2. Pre-Publishing Cancellation & Technical Failures

You are eligible for a full refund or immediate technical resolution under the following circumstances:

• Payment Debited but Order Not Activated: If your card or UPI account was charged but our gateway verification experienced an unrecoverable failure and did not generate your live link.
• Technical Delivery Defect: If the generated celebration link is inaccessible or fails to render your uploaded content due to a platform outage or server error within 48 hours of purchase.

3. Duplicate or Erroneous Charges

If you were accidentally billed multiple times for the same celebration moment due to a network glitch or multiple clicks, we will issue a 100% full refund for the duplicate transaction(s).

Please submit your transaction references or payment receipts via our Customer Support Page. Duplicate charge refunds are initiated within 24 hours of notification.

4. Non-Refundable Situations

Refunds cannot be granted for:

• Change of mind after the link has been successfully generated and delivered.
• Typos or spelling errors in your submitted recipient name or personal letter (we provide a full interactive preview before checkout to prevent this).
• Low-resolution or blurry source photos uploaded by the creator.
• Failure of the recipient to open or view the shared link.

5. Refund Timeline & Processing

Approved refunds are credited back to the original payment method used during checkout via our payment gateway (Razorpay). Depending on your banking institution, funds typically reflect in your account within 5 to 7 business days.

6. How to Request Assistance

To report an issue or request a refund review, please contact: